Customer Support

We are looking for a Customer Support to work with our main SaaS platform.

Job Description:

  • Respond to customer support tickets through various channels such as help desk service, email.
  • Handle customer issues and complaints professionally and provide appropriate solutions quickly and efficiently.
  • Follow up and ensure that provided solutions to issues raised are in accordance with Service Level Agreement (SLA).
  • Continuously stay up to date with all product knowledge, both existing and upcoming features.
  • Anticipate customer needs, foresee potential problems, and actively seek ways to enhance customer support processes to increase customer satisfaction.
  • Manage and maintain internal support documentation, external knowledge base for end users, and FAQs.
  • Perform other ad-hoc assignments as required.


  • Bachelor’s degree, especially in IT, is preferable.
  • Fresh graduates are also welcome to apply.
  • 1+ year(s) of experience in customer service or sales.
  • Excellent English reading and writing skills.
  • Additional European language skills such as Swedish are a plus but not required.
  • Experience with help desk services and CMS is a plus.
  • Proficiency in Microsoft products.
    Excellent service mind and customer relationship management skills.
  • Analytical, problem-solving, and interpersonal skills.
  • Quick to learn new software and processes.
  • Can-do attitude in a fast-moving environment.
  • Growth mindset for continuous improvement.

  • Modern Office in CBD Location easy to get by public transportation
  • Health focused office environment, LEED Green Building certified.
  • Annual performance based bonus
  • 10 days annual leave
  • Medical insurance
  • Work with a great team with A-players from around the world
  • Free Snacks and beverages
  • Annual company trips, and frequent company events

To apply, please attach your CV/Resume

This role is open for both Thai and non-Thai candidates – we can provide full VISA sponsorship if required
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