Customer Support

Job Description:

• Respond to customer support tickets through various channels such as help desk service, email.
• Handle customer issues and complaints professionally and provide appropriate solutions quickly and efficiently.
• Follow up and ensure that provided solutions to issues raised are in accordance with Service Level Agreement (SLA).
• Continuously stay up to date with all product knowledge, both existing and upcoming features.
• Anticipate customer needs, foresee potential problems, and actively seek ways to enhance customer support processes to increase customer satisfaction.
• Manage and maintain internal support documentation, external knowledge base for end users, and FAQs.
• Perform other ad-hoc assignments as required.

Requirements:

• Bachelor’s degree, especially in IT, is preferable.
• Fresh graduates are also welcome to apply.
• 1+ year(s) of experience in customer service or sales.
• Excellent English reading and writing skills.
• Additional European language skills such as Swedish are a plus but not required.
• Experience with help desk services and CMS is a plus.
• Proficiency in Microsoft products.
  Excellent service mind and customer relationship management skills.
• Analytical, problem-solving, and interpersonal skills.
• Quick to learn new software and processes.
• Can-do attitude in a fast-moving environment.
• Growth mindset for continuous improvement.