Technical Support

We are looking for a Technical Support to work with our main SaaS platform.
Job Description
  • Serve as the first point of contact to support those seeking technical assistance.
  • Solve urgent customer specific issues using inhouse support tools. 
  • Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation
  • Ensure all issues and their resolution are properly logged and documented
  • Call out major, elusive, and recurrent issues that are impacting clients.
  • You possess analytical and problem solving skills 
  • Bachelor Degree in Computer Science or Information Technology, or equal experience
  • Good knowledge of database systems management software, Jira/Azure DevOps, and Logging Software
  • At least one year of experience working in technical support roles
  • Strong investigation and problem-solving skills with an ability to troubleshoot and identify root causes of software and infrastructure problems.
  • Self-motivated, eager to solve problems and drive to completion.
  • Good understanding of SQL and JSON and knowledge of any programming language is a plus.
  • Fluent in written and spoken English

  • Modern Office in CBD Location easy to get by public transportation
  • Health focused office enviroment, LEED Green Building certified.
  • Annual performance based bonus
  • 10 days annual leave
  • Medical insurance
  • Work with a great team with A-players from around the world
  • Free Snacks and beverages
  • Annual company trips, and frequent company events

To apply, please attach your CV/Resume

This role is open for both Thai and non-Thai candidates – we can provide full VISA sponsorship if required
Apply for this position
Scroll to Top