Technical Support
We are looking for a Technical Support to work with our main SaaS platform.
Job Description
- Serve as the first point of contact to support those seeking technical assistance.
- Solve urgent customer specific issues using inhouse support tools.
- Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation
- Ensure all issues and their resolution are properly logged and documented
- Call out major, elusive, and recurrent issues that are impacting clients.
- You possess analytical and problem solving skills
Requirements
- Bachelor Degree in Computer Science or Information Technology, or equal experience
- Good knowledge of database systems management software, Jira/Azure DevOps, and Logging Software
- At least one year of experience working in technical support roles
- Strong investigation and problem-solving skills with an ability to troubleshoot and identify root causes of software and infrastructure problems.
- Self-motivated, eager to solve problems and drive to completion.
- Good understanding of SQL and JSON and knowledge of any programming language is a plus.
- Fluent in written and spoken English
Benefits
- Modern Office in CBD Location easy to get by public transportation
- Health focused office enviroment, LEED Green Building certified.
- Annual performance based bonus
- 10 days annual leave
- Medical insurance
- Work with a great team with A-players from around the world
- Free Snacks and beverages
- Annual company trips, and frequent company events
To apply, please attach your CV/Resume
This role is open for both Thai and non-Thai candidates – we can provide full VISA sponsorship if required
